Airports Council International (ACI) World has selected Halifax Stanfield International Airport as Host for its inaugural Airport Service Quality (ASQ) Forum and Client Excellence Global Summit, to be held in Halifax, Nova Scotia, Canada Sept. 9-13, 2018.
“ACI is thrilled that Halifax Stanfield will probably be the first to sponsor the inaugural Client Assignment Global Summit,” explained Angela Gittens, director general, ACI World. “They’ve proven themselves dedicated to constant improvement of the consumer experience in the airport, utilizing the feedback they get from their clients through the ASQ programme for a management instrument. Their ASQ celebrity illustrates the success of the efforts. This event is truly a reaction to the high priority airports place on providing great support to the passenger while in the airport.”
“We are extremely pleased to be chosen to sponsor this event next year,” explained Joyce Carter, president and CEO, HIAA. “This is the ideal fit given our airport’s past and continued success in ASQ on the international stage and it supplies us with an excellent opportunity to showcase our town to attendees from around the globe.”
This ACI seminar will combine the standard numerous ASQ Forums held throughout the year to one global yearly ASQ Forum and Summit, providing the sector with a much needed platform to swap best-practice and lessons learned on providing the airport client experience, challenges and trends, and also how ever-evolving technology impacts customer experience management. After Summit and the one-day Forum will be open to ASQ those airports who want information about this ASQ programme in addition to subscribers.
In addition to this Forum and the Conference, the occasion will contain the annual ASQ Awards Ceremony along with a Gala dinner. The event is expected to bring a large number of delegates and supply Halifax Stanfield, the city and state with global exposure and business development opportunities.
The choice for Halifax Stanfield to sponsor was confirmed in the ACI Annual General Assembly where this season’s ASQ Awards Ceremony was held. Halifax Stanfield received recognition in North America in the 2016 ratings for overall passenger satisfaction, getting an award for third spot in North America. “We were thrilled to accept this award on behalf of the entire airport community,” concluded Carter. “Being recognized by our passengers is a genuine honor. We consider recognition similar to this comes as a consequence of excellent cooperation and collaboration among everybody in our airport area and those awards validate our distinctive approach to this client encounter.”
ASQ Awards are presented to airports whose passengers have rated them the highest within the duration of a calendar year, based on their demonstrated dedication.